Trust
Buyer Protection
Aspera Marketplace stands behind eligible purchases. If something goes wrong with delivery, product accuracy, or an unresolved return, you can file a Buyer Protection claim from your order page.
When you can claim
- Not delivered — paid order still undelivered after the delivery SLA window.
- Not as described — item delivered but materially different from the listing.
- Return not honoured — approved return request left unresolved past the seller SLA.
How claims are decided
Our trust team reviews your order details and return history. If approved, we issue a refund and record a seller-side debit. Frequency limits apply to keep the programme fair.
Need help?
Email support@asperamarketplace.com or call +91 80 4680 1200.